Refund policy

Return & Refund Policy

Last updated: October 23, 2026

We want you to sleep well on your SideNest order. Every SideNest product is covered by our 30-night sleep guarantee: if it is not right for you, contact us within 30 days of delivery and we will make it right.

Eligibility

Items can be returned within 30 days of delivery. Please keep the item clean and in good condition, with its cover and accessories. Items that are damaged after delivery, soiled or missing parts may be refused or partially refunded.

How to start a return

Contact us through the Contact page of this store with your order number and the reason for the return. We will reply within 2 business days with the return instructions. Please do not send anything back without contacting us first: parcels returned without approval cannot be processed.

Return shipping

The customer pays the return shipping costs, except if the item is defective, damaged or not the item you ordered. In those cases, send us a photo and we will replace the item or refund you in full, including shipping.

Refunds

Once your return is approved and received, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. In some cases we may refund you without asking for the item to be returned; we will tell you if that applies.

Exchanges

Need another color? Contact us and we will tell you the fastest way to exchange it, subject to availability.

Cancellations

You can cancel an order free of charge before it is shipped. Contact us as soon as possible with your order number.

Good to know

Memory foam pillows arrive vacuum-sealed and need 24 to 48 hours to expand. Please allow this time, and a few nights of use, before deciding. SideNest products are comfort products, not medical devices.